2026 Cleaning Satisfaction Survey

Dear Faculty, Staff and Students: To improve our cleaning service quality, we sincerely invite you to complete this survey. Your valuable feedback is an important basis for our service improvement. Thank you for your support! Estimated time: 3-5 mins

Basic Information

Service Unit *

Campus *

Role *

University EMAIL *

Service and Management Quality

Are you satisfied with the service attitude and enthusiastic assistance of the cleaning staff?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the proactive problem-solving of the cleaning staff?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the proactive communication and honest reporting?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the responsiveness to emergencies?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the vendor's management, training, and occupational safety?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the introduction of innovative management, equipment, and methods?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Indoor Cleaning Quality

Are you satisfied with the appropriateness of work planning and division of labor for indoor cleaning? *

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the frequency of cleaning public areas and toilets?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the cleaning of public areas (entrances, stairs, corridors)?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are toilets clean and odor-free?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the working attitude of the cleaning staff?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Outdoor Cleaning Quality

Are you satisfied with the overall performance of outdoor cleaning and campus beautification?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the appropriateness of work planning and division of labor for outdoor cleaning? *

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the reduction of machine noise impact during classes/work?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the frequency and timing of outdoor environment and lawn mowing?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the neatness and aesthetics after lawn mowing?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Are you satisfied with the overall performance of lawn mowing?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Suggestions

If you have any suggestions, please provide your valuable feedback: